Our cancellation policy is depending on the rate plan, between 24 hours and 30 days for individual reservations.

Corporate accounts have specific cancellation policy. Should you be interested in getting access to corporate rates & conditions, please do contact us.

For reservations over 750 Euros and/or groups and/or long distance jobs, we may have different conditions.

Force Majeure (only applies for individual airport and/or train station transfers): in case your flight has been cancelled or delayed, due to circumstances such as strike, terrorist attack, Governmental regulation or Airline bankruptcy, we do not charge or we reimburse, assuming that we have been made aware of the situation in real time, eg we won’t reimburse if you cancel 1 day before service when the Airline company has contacted you 20 days before.